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Customer Service Assistant (Location: Singapore)

Responsibilities
• Perform duties including cashiering, customer service, processing of goods and housekeeping

Pre-requisites
• Minimum 'O' Levels and above
• Minimum 1 year's of retail/customer service experience, preferably in book industry
• Fast learner, motivated and customer-oriented
• Pleasant personality and well-spoken
• Must be prepared to work on shifts including public holidays and weekends
Sales Executive (Location: Singapore)

Responsibilities:
• To source, promote and sell suitable books and other library materials to library customers
• To effectively manage all key library customer accounts assigned

Pre-requisites
• Min Diploma in Business or related disciplines
• At least 1 year working experience either in a library supply business performing a similar function, or a book retail/distribution company in a Sales, Customer Service or Buying/Merchandising position or in the Acquisition department of a library.
• Dynamic and energetic with positive mindset to take up challenges
• Proficient in Microsoft Office Applications, internet and email and is IT literate
• Resourceful and result-oriented with practical and innovative problem-solving skills
• Strong interpersonal, negotiation and communication skills
• Bilingual in written English & Chinese languages
Retail Executives (Location: Malaysia)

Responsibilities
• Daily operational & management of retail book outlet
• Motivating and managing a team of retail personnel
• Purchase and replenishment of titles/inventory management
• Monitoring of sales for the outlet

Pre-requisites
• Diploma in Retail Management preferred
• Minimum 3 years’ of retail experience
• Fast learner, motivated, flexible, analytical and customer-centred
• Team player skills and with good integrity
• Knowledge and experience in the book trade is highly preferred
• Customer-service oriented and posses good communication and interpersonal skills

Retail Supervisors (Location: Malaysia)

Responsibilities

• Assist in daily operation of the outlet
• Process orders for merchandise accurately to ensure that the shop is sufficiently stocked
• Train, coach, supervise and mentor junior/ new staff and be responsible for their effective performance
• Provide cashiering service to customers and ensure that all transactions are handled speedily and correctly
• Provide quality customer service on the shop floor and on the telephone and ensure that the customer’s needs are met.
• Handle customer’s complaints and demands in the absence of the manager

Pre-requisites
• At least 1 year experience in a supervisory role
• Fast learner, motivated, flexible, analytical and customer-centred
• Team player skills and with good integrity
• Knowledge and experience in the book trade is highly preferred
• Enthusiastic and ability to lead and be a team player
• Must be hands-on, meticulous and perform multiple tasks
• Customer-service oriented and posses good communication and interpersonal skills

Retail Assistants (Location: Malaysia)

Responsibilities
• Perform duties including cashiering, customer service, processing of goods and housekeeping

Pre-requisites
• Minimum 1 year's of retail/customer service experience, preferably in book industry
• Fast learner, motivated and customer-oriented
• Pleasant personality and well-spoken
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